Our policies

Find out more about our Inclusion, Diversity, Equality & Accessibility Policy

At Accessible Arts & Media we're committed to making sure inclusion, diversity, equality and accessibility are central to all our activities. They also underpin our governance and the way in which we treat participants, staff, artists and volunteers.

This policy outlines how we do this.

Download a copy of our Inclusion, Diversity, Equality & Accessibility (IDEA) Policy.

Find out more about our Safeguarding Policy

At Accessible Arts & Media, the safety and wellbeing of everyone involved in our activities is a priority. We are committed to providing a safe, welcoming and inclusive environment where children, young people and adults can participate in creative activities with confidence.

We recognise our responsibility to safeguard children and adults at risk, and to ensure that any concerns are taken seriously and responded to appropriately.

Our Safeguarding Policy sets out our commitment to safeguarding, while our Safeguarding Procedures explain how we put this into practice, including how concerns can be raised and managed.

Download a copy of our Safeguarding Policy & Procedures.

 

Find out more about our Complaints Policy

At Accessible Arts & Media we aim to provide the best possible service. 

We positively welcome suggestions on how we can improve our services and our fundraising activities.

Should a problem arise, the person delivering the session or activity will normally be able to resolve it. However, we recognise that, on occasion, people might feel that the quality or level of the service we've provided isn't as good as they'd reasonably expect.  We want to know about these occasions.

This policy has been drawn up to:

• provide a fair complaints procedure that's easy to use;
• publicise the existence of our complaints procedure so that people know how to contact us if they want to make a complaint;
• make sure that everyone at AAM knows what to do if a complaint is received;
• make sure all complaints are investigated fairly and in a timely way; and
• make sure all complaints are resolved wherever possible.

Download a copy of our Complaints Policy.

Find out more about our Privacy Policy

We’re committed to protecting your personal information and being clear and transparent about the information we hold about you.

Our Privacy Policy explains:

• What information we collect about you
• How we might use that information
• In what situations we may disclose your details to third parties
• How we use cookies to improve your browsing experience on our website
• Information about how we keep your personal information secure and up to date, and your rights to be able to access it

Download a copy of our Privacy Policy.